1. Overview

At TitanTideX, we are committed to delivering high-quality research products. Due to the sensitive nature of our items, all sales are generally considered final. However, we do provide support in specific cases outlined below.

2. Eligibility for Returns

We only accept returns under the following conditions:

  • You received the wrong product
  • Your order arrived damaged or defective
  • The item is missing from your order

To be eligible for a return:

  • The issue must be reported within 48 hours of delivery
  • The product must remain unused and in its original packaging
  • Proof such as photos or videos may be required

3. Non-Returnable Items

For safety and compliance reasons, we do not accept returns in the following cases:

  • Change of mind after purchase
  • Incorrect product selected by the customer
  • Opened, used, or tampered products
  • Improper storage after delivery
  • Delays caused by shipping carriers or customs

4. Refund Policy

If your claim is approved:

  • You may receive a replacement product or
  • A refund to your original payment method

Refunds are processed within a reasonable timeframe after approval.

Shipping costs are non-refundable unless the error was on our side.

5. Order Cancellations

Orders can only be cancelled if they have not yet been processed or shipped.

Once an order has been dispatched, it cannot be cancelled.

6. Shipping Issues

TitanTideX is not responsible for:

  • Delays caused by couriers
  • Customs clearance issues
  • Lost or stolen packages after confirmed delivery

However, we will do our best to assist in resolving shipping-related problems.

7. Research Use Disclaimer

All products sold by TitanTideX are intended strictly for laboratory research purposes only.

They are not intended for human consumption, medical use, or therapeutic applications. Returns will not be accepted for misuse or misunderstanding of product purpose.

8. Contact Us

If you experience any issues with your order, please contact our support team with your order details and relevant evidence.